Billing

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UPHOLDING OUR COMMITMENT TO YOU

Rialto Water Services and Veolia are committed to providing excellent customer service.

Rialto Water Services maintains expanded business hours for those customers who prefer to pay their bills in person or to speak with a customer service representative.

The office is located at  437 N. Riverside Ave. , and is open from 8 AM to 5 PM, Monday through Friday.

General correspondence only: Our mailing address is PO Box 800, Rialto, CA  92377.

Payments should be mailed to PO Box 60450, Los Angeles, CA 90060-0450.

HOW TO READ YOUR BILL

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billing-regulations

Lower Your Bill

Conservation efforts that save you money

Find out how to conserve water in ways that can lower your monthly bill.

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ONLINE SERVICES – BILL PAY, AUTOPAY & E-BILLS

Our newest service to customers is the online bill payment system. Customers are able to pay bills online using a credit card with no service charge or processing fees. This service is available to customers with an online account. Creating an online account is fast and easy.

Online accounts are safe and secure. An online account allows you to make one-time or reoccurring payments from a checking account or credit card; receive bills electronically instead of paper ones; and consolidate multiple accounts with a single user name and password.

Click here to pay online and sign up for e-bills

TELEPHONE PAYMENTS

The telephone payment system is available for customers who don’t have internet service or who don’t want to pay online. After hours, customers can call 909-820-2546 and follow easy instructions in English or Spanish to pay bills through an automated telephone system.

BILLING REGULATIONS

Residential water and Sewer deposits are required to establish service. Deposits are credited back to the account after 2-years of on-time payments and never having appeared on the turn-off list. Residential water service deposit amounts are equal to two (2) x the average monthly consumption for the past twelve (12) consecutive months for the property. Residential sewer deposits are $103.

Water and sewer bills are due and payable upon receipt; delinquent twenty-five (25) days after billing date.

If an account is delinquent for non-payment, a delinquent fee of 10% per month on the total amount due will be added to the bill.

If a bill includes a prior unpaid balance, the customer will have ten (10) days from the next regular billing date to pay the prior balance. Turn off procedures will begin if payment is not received by the end of the ten (10) days and a turn-off list processing charge of $59.91 will be added to your bill.

If service is disconnected and restoration is requested after working hours, weekends or holidays, the restoration charge shall be $93.45, payable by noon of the next working day. No water shall be turned on after 8:00 P.M. or before 7:00 A.M.

Ten (10) days after service has been discontinued, if the account remains unpaid, the customer’s deposit will be applied to the unpaid balance and the account will be closed. Service will not be resumed until a deposit is reconstituted and all outstanding charges have been paid.

Payments received one (1) day prior to date of bill do not appear on bill due to necessary processing time.

Please be aware, per City of Rialto Resolution #5074 and #4746, ready to serve charges are billed monthly, whether or not the property is occupied. If the property becomes vacant, ready to serve charges become the responsibility of the owner.

Water Base Charges apply based on meter size. The base charge for commercial and industrial varies depending on meter size. Please call for base charge information for commercial and industrial properties.

Monthly consumption charges for single-family residential, which can also be seen in the Comprehensive Fee Schedule, are as follows:

Consumption Units Per 100 Cubic Feet*
First 1-5 Units $1.07
Next 6-30 Units $1.69
Next 31-60 Units $2.69
All Over 61-Plus $3.31

*100 Cubic Feet = 1 Unit of Water

For a detailed listing of all rates, please scroll down.

Samples of the current utility bill are available for preview (in English and Spanish) at the top of this page.

PAYING YOUR BILL BY MAIL

Rialto Water Services
PO Box 60450
Los Angeles CA 90060-0450

IF YOU HAVE ADDITIONAL QUESTIONS

If you have any further questions concerning the Water and/or Sewer portion of your bill, please call (909) 820-2546 between 8:00 A.M. and 5:00 P.M. Monday through Friday.

For after hour water emergencies, please call (909) 820-2546.

CURRENT RATES

City of Rialto Water and Wastewater Fees

APPLICATION FOR BILLING ADJUSTMENT

Water Adjustment Request Form

Concession Agreement

In 2012, the City of Rialto agreed to a 30-year concession agreement to accelerate delivery of much-needed capital improvement projects and turn over management the water systems to Veolia North America.

Customer Service

The mission of Rialto Water Services is to provide quality water and wastewater treatment to City residents. Visit our Customer Service page to Pay Your Bill, Start New Service, or learn more about our Service Line Protection Program.

Conservation

There are a variety of steps you can take TODAY to reduce your water use or be more efficient with this precious resource. You can start with checking for leaks in your system. Fixing problems now can save hundreds of gallons of water a day.